Corad Pty Ltd (“Corad”) and its various bodies including committees and working groups (“we”, “us”, “our”) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. The information contained on this web page is our privacy policy. It tells you how we collect and manage both personal information collected from the website and by the staff of Corad as part of carrying out operations, activities and the provision of services. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“the Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information
We may collect the following types of personal information:
Name
Mailing or street address
Email address
Telephone number
Age or birth date
Profession, occupation or job title
Details of the services that we have provided to you or which you have enquired about, together with any additional information necessary to deliver those services and respond to your enquiries
Any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or online presence, through our representatives or otherwise
Information you provide to us through our activities and services, surveys or visits by our representatives from time to time
We may also collect some information that is not personal because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We may also collect health information with your consent and where it is reasonably necessary for one or more of our functions or activities.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in a variety of ways including:
Through your access and use of our website
During conversations and via correspondence between you and our representatives
When you complete an application or purchase order
When you complete our forms for the provision of services or to volunteer your services and assistance to Corad
We may also collect personal information from third parties including from third-party companies such as credit reporting agencies, law enforcement agencies and other government entities and specialist agencies that assist us in achieving our objectives. This collection of information from third parties would occur in circumstances such as during recruitment when conducting a criminal record check.
We will generally provide individuals with the option of not identifying themselves when contacting us, participating in activities, or obtaining services or assistance from us unless we are authorised by law not to do so or it is impracticable for us to deal with individuals who have not identified themselves or have used a pseudonym (in such circumstances we will only obtain as much personal information as is necessary to provide you with the service or assistance you require). If we do not have your personal information, we may be limited in our ability to provide you with the services or assistance or advise you of information relating to our operations.
In some cases, we may also collect your personal information through the use of cookies. When you access our website, we may send a ‘cookie’ (which is a small summary text file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services and products you view so that, if you consent, we can send you news about those services and products.
We may also use Google Analytics to measure traffic patterns to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our user’s habits so that we can improve our online presence, information and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. Our use of Google Analytics will not involve the collection of personal information.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer our website, track user’s movements, and gather broad demographic information for security reasons. The logging of IP addresses is not used for identifying users.
If you do not provide us with the personal information described above, some or all of the following may happen:
We may not be able to provide the requested activities or services to you, either to the same standard or at all;
We may not be able to provide you with information about activities and services that you may want;
We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful; or
We may not be able to contact you in relation to the various activities we undertake and services we provide.
We may also collect personal information from third parties including from third-party companies such as credit reporting agencies, law enforcement agencies and other government entities and specialist agencies that assist us in achieving our objectives. This collection of information from third parties would occur in circumstances such as during recruitment when conducting a criminal record check.
We collect personal information about you so that we can perform our activities and functions and to provide best possible quality of service.
We collect, hold, use and disclose your personal information for the following purposes:
To provide services to you and to send communications requested by you;
To arrange the various activities of Corad;
To answer enquiries and provide information or advice about existing and new services;
To assess the performance of our website and to improve the operation of our website;
To conduct service processing functions, which may include providing personal information to our various bodies, contractors, service providers or other third parties;
For the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Corad, its various bodies, contractors or service providers;
To update your personal information held by our related bodies, contractors or service providers;
To update our records and keep your contact details up to date;
To establish and maintain your involvement with Corad;
To answer your enquiries;
To register you for events, conferences and activities;
For direct promotion of services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications;
To third parties where we have retained those third parties to assist us in operating Corad and provide the services you have requested, such as religious education instructors, catering and event coordinators, promotions companies, transport providers, health care providers, website hosts and IT consultants, and our professional advisers such as consultants, lawyers and accountants. In some circumstances we may need to disclose sensitive information about you to third parties as part of the services you have requested;
To process and respond to any complaint made by you;
To track clients’ use of any services we offer; and
To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Our employees, contractors or service providers for the operation of our website or our operations, fulfilling requests by you, and otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for operations, marketing, and related purposes;
Any organisation for any authorised purpose with your express consent.
If you believe that your privacy has been breached or you are not happy with the way your personal information has been handled by us, please contact our Director using the contact information below and provide details of the incident (preferably in writing) so that we can investigate it.
We will attempt to confirm as appropriate with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
We do not disclose personal information to overseas recipients, except with your consent.
The countries in which these recipients may be located will vary with the circumstances of the volunteer placement and application and may include but not limited to: India, Sri Lanka, China, Thailand, Taiwan, Philippines, PNG, Indonesia, Timor Leste, Solomon Islands, Vanuatu, Nauru, Samoa, Kiribati, Tuvalu, Fiji, Tonga, Niue, Cook Islands, New Caledonia, Zambia, Zimbabwe, South Africa or South Sudan.
Your consent does not in any way lessen our commitment and the measures that we take to protect and secure your personal and sensitive information. However, you understand that by giving us this consent, Australian Privacy Principle 8.1 does not apply and we will not be accountable for any breaches of the Australian Privacy Principles (“APPs”). You will not be able to seek redress from us under the Act if the overseas recipient handles information in breach of the APPs. You may also not be able to seek redress in the overseas jurisdiction.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information that you transmit to us online is transmitted at your own risk.
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Director using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Director at:
Graeme Johnston
PO Box 24, Thornlie WA 6988
Tel: 0428 684 488
graeme@corad.com.au